Free Standard Shipping Australia Wide Black Friday 40% Off Storewide.

FAQ's

Back in stock

Please sign up to the waitlist for any out-of-stock item. We will then send you a reminder once we receive the stock.

Bulk discounts

Contact hello@oliviacostore.com.au for all bulk order enquiries. We will be able to offer a discount on all orders that exceed 15 units.

Exchanges

If an Item is not customised with monogramming, we will be able to offer a store credit for the item. Post to our warehouse; 3/41 Smith St, Hillsdale, 2036 and we will organise an exchange/ store credit.

Faded Monogramming

If the monogramming begins to fade on your item, please send to our warehouse; 3/41 Smith St, Hillsdale, 2036. We can re-monogram your item and post back to your address.

Gift Cards

You will be able to purchase a gift card via this link. If you require a hard copy, please contact our customer service team on hello@oliviaco.com.au and we will post it to you!

Leather

We use three main types of leather: saffiano, full-grain pebbled, smooth calf-skin and vegan leather (composite microfibre faux leather made from polyutherane). For more information, please visit this link to find out more!

 

Logos

Please email our customer service team hello@oliviaco.com.au for pricings! We can organise a custom block for you in 5-7 business days. Keep in mind, this block is all yours and can be used for future monograming events/ orders.

 

Monograming

Monogramming is an artform and this means every personalised item is unique for each customer. Some font size, monogram placement may be slightly smaller or larger or differ compared to what is viewed online.

 

Packaging

Our orders arrive in our stunning pink satchels! Larger items are packaged in our beige linen dust bags. All to protect your items in the shipping process. If you require a handwritten note, please email our customer service team on hello@oliviaco.com.au to include in your parcel.

Payment Accepted

VISA / MasterCard / American Express / PayPal / AfterPay / ZipPay / Google Pay

 

Refunds

If you have received the wrong order/ a faulty item, please contact our hello@oliviaco.com.au immediately and a member of our customer support team will assist you ASAP. Please note, if an Items that have been customised it cannot be refunded (Only if the item is deemed faulty). Visit our Payments, Refunds and Exchange policy via this link if you require further information.

 

Shipping

Standard Shipping (3 - 6 days) – FREE. Express Shipping (1-2 days) - $5. Our Shipping times have been updated to reflect the Australia Post timetable. Please see our Shipping information on this link if you require further information

 

Warranty

Olivia & Co. offer a 12-month warranty on all products. If you have an issue with an item, please email hello@oliviaco.com.au and a customer service representative will review your enquiry. Please visit this link for further information regarding our 12 month warranty policy.

 

Wrong Order

If you have received the wrong order, please email our customer service team via hello@oliviaco.com.au. A member will look after you ASAP and make sure your issue is resolved. Please provide an order number so we can look after you!