Shipping & Delivery
Shipping & Delivery
We use Australia Post for all of our shipping needs and are able to offer Australia wide shipping as well as international options.
Our warehouse is based in Sydney and all of our orders are dispatched from there. If you are local to North Bondi and would like to collect your order, please select the Local Pickup option at checkout.
Shipping options include:
- Standard Shipping to most capital cities (5 - 7 business days) - FREE* (*Excluding bulky items like Mon Purse Luggage Set)
Express Shipping to most capital cities (2-4 business days) - $5
Note orders to rural areas or NT, TAS & WA may take a few more days.
- International shipping available to most countries – when you check out you will receive a shipping estimate for standard and express international shipping. Prices and shipping estimates vary by country.
- Click and Collect from North Bondi warehouse
Our Shipping times have been updated to reflect the current Australia Post timetable but if you would like a more accurate estimate prior to placing an order, please click here to check the most up to date timings.
Once your order has been dispatched you will received an email with your tracking details so you are able to follow your goodies all the way to your door.
Extra delays are expected during the following periods:
- Major holidays in the retail calendar like Black Friday and Christmas/Boxing Day as well as BIG sales like Click Frenzy, EOFY, AfterPay Day, Mother's Day and a few more.
Unforeseen delays due to Covid outbreaks, lockdown or carrier's logistic restrictions due to pandemic or inclement weather.
Monogram & Dispatch times
We strive to monogram and dispatch within 2-4 business days - the fastest of any personalised leather retailer in Australia! Orders with no monogramming would normally be dispatched 1-2 business days after the order is received.
Note: When choosing 'personalise me' please double check that your monogramming is as desired. While we make every effort to assist with corrections when needed, sometimes our monogramming experts work fast and we may not be able to respond before they complete the order.
Please note - it is critical that you double check your shipping address before purchasing because once the order has been processed, the shipping address cannot be changed. If you enter an incorrect delivery address and the parcel is “returned to sender”, you will incur a shipping fee to ship it back to the correct address. Olivia&Co. will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters, carrier delays or strikes. Olivia&Co. does not charge import duties or taxes when shipping outside Australia. Customers outside Australia may need to pay import duties according to their own country's tax laws. Delivery occurs at the customer’s risk.