Shipping policy

EXPRESS OR COURIER SHIPPING ON ALL ORDERS AUSTRALIA WIDE - FREE ON ORDERS OVER $120 (excludes bulky items such as luggage)

1-2 day monogramming and shipping.

TRACKING INCLUDED WITH ALL ORDERS.

MONOGRAM AND DISPATCH TIMES

We strive to monogram and dispatch within 1-2 business days - the fastest of any personalised leather retailer in Australia!

AUSTRALIAN ORDERS:

Free express or courier shipping on orders over $120.
Only $8 for express or courier shipping on orders under $120.
Bulky items (such as luggage) may incur additional shipping charges and may not be sent by express or courier to reduce the cost to you.

Following dispatch, Australian orders will usually be received in 1-3 business days. Orders are shipped by Australia Post or by courier. There is no signature required on delivery. All shipping partners may leave packages unattended at your location.

SHIPPING PROTECTION ON AUSTRALIAN ORDERS:

The Shipping Protection option at checkout offers extra protection for your order for a few extra dollars. This guarantees the safety of your products in the unlikely event of loss or damage during transit. If this were to occur, we would send you a replacement at no additional cost to you.  If we cannot send a replacement because the product/s is out of stock, we will provide you with a store credit.  

NEW ZEALAND ORDERS:

$10 shipping to New Zealand with tracking.
$25 Express International shipping to New Zealand with tracking.
Bulky items (such as luggage) may incur additional shipping charges and may not be sent by express or courier to reduce the cost to you.

INTERNATIONAL ORDERS:

Shipping rates and methods will be displayed in your cart at checkout.

ORDER TRACKING:

Once your order is dispatched, you will receive order tracking by email and receive updates during the delivery process (for both Australian and International orders).

You can track the status of your order after it has been shipped using the Australia Post or courier tracking number provided in your “Order Shipped” email.

If the item(s) has been held up with Australia Post or the courier, it is the customer’s responsibility to contact Australia Post or the courier directly using the tracking number provided.

Please note - it is critical that you double check your shipping address before purchasing because once the order has been processed, the shipping address cannot be changed. If you enter an incorrect delivery address and the parcel is “returned to sender”, you will incur a shipping fee to ship it back to the correct address. Olivia&Co. will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters, carrier delays or strikes. Olivia&Co. does not charge import duties or taxes when shipping outside Australia. Customers outside Australia may need to pay import duties according to their own country's tax laws. Delivery occurs at the customer’s risk.