Everything in our e-boutique has been carefully crafted and made just for you, so unfortunately we cannot refund or exchange your personalised leather goodie for a change of mind. If your leather accessory is damaged due to regular wear and tear, we cannot offer a refund or exchange. If the monogram is off centre by two millimetres or less, we again cannot offer a refund or exchange. However, if on the rarest of occasions your item is faulty on arrival, please send your order number and a  photo of the damage to hello@oliviaco.com.au and we will gladly issue you with a replacement or refund (take your pick) and a very apologetic email with a sad face emoji.

When receiving a refund, you will have the value credited to the card you used to make the purchase. Please note that refunds can take 7-10 business days to appear on your account, so please be patient and bear with the processing times! When receiving a replacement, we will endeavour to get it out to you within 2-5 business days of being notified because we don’t want keep you waiting.

We have done our very best to make sure the colours of the products appear as accurate online as they are in real life. However, given that computers, tablets and mobile devices vary across the board, OLIVIA&CO. cannot guarantee that the colour you see on your display is 100% accurate (although we do try our best).

Customer satisfaction is our number one priority and we want all customers to love their product as much as we loved making it, so if there is anything we can do to improve your shopping experience, holla at us at hello@oliviaco.com.au