We accept the following payment methods:
VISA / MasterCard / American Express / PayPal / AfterPay / ZipPay / Google Pay / Apple Pay
Olivia&Co. offers as much assistance to customers as possible. If on the rarest of occasions your item is faulty on arrival, please send your order number and a photo of the damage to firstname.lastname@example.org and we will gladly issue you with a replacement or refund (take your pick) and a very apologetic email with a sad face emoji. Once you email us, we'll review your issue and the product photos. We'll either provide some helpful advice on how to fix the issue, or we'll refund or replace your item. Generally, if an item is faulty, the fault will be evident in the first 2 months of use. After this time, products usually only display issues due to excessive usage due to wear and tear.
Because everything at Olivia&Co. has been carefully crafted and made individually just for you, we unfortunately cannot refund or exchange your personalised leather goodie for reasons such as change of mind or damage due to regular wear and tear. Monogramming is an art form and this means every personalised item is unique for each customer. So if the monogram is off centre by two millimetres or less, we cannot offer a refund or exchange.
If we advise you're receiving a refund, you will have your full purchase amount refunded through the payment method you originally used to make the purchase. Please note that refunds can take 7-10 business days to appear in your account, so please be patient and bear with the processing times! When receiving a replacement, we will endeavour to get it out to you within 2-5 business days of being notified because we don’t want to keep you waiting.
We have done our very best to make sure the colours of the products appear as accurate online as they are in real life. However, given that computers, tablets and mobile devices vary across the board, Olivia&Co. cannot guarantee that the colour you see on your device is 100% accurate (although we do try our best).
Customer satisfaction is our number one priority and we want all customers to love their product as much as we loved making it, so if there is anything we can do to improve your shopping experience, holla at us at email@example.com